Frequently Asked Questions
What is Empac Emperors Susu Enterprise?
Empac Emperors Susu Enterprise is a trusted susu firm located in the Volta Region of Ghana. We offer a range of susu savings and loan services to help individuals and businesses achieve their financial goals. Our services are accessible through our website, www.empacsusu.com, as well as our Android and iOS apps.
What services does Empac Emperors Susu Enterprise offer?
We offer a variety of services, including:
Advance deposit withdrawals (susu loans) for individuals and businesses
Mobile Money transfer services
How do I open a susu savings account with Empac Emperors Susu Enterprise?
To open a susu savings account, follow these simple steps:
Visit our website at www.empacsusu.com or download our app on your Android or iOS device.
Click on "Open an Account" and follow the prompts to provide your personal information.
After submitting the required information, your account will be created.
Login into your new account to start saving.
What is the minimum amount required to open a susu savings account?
The minimum amount required to open a susu savings account with Empac Emperors Susu Enterprise is GH₵ 5.
How do your mobile bankers collect susu contributions/savings?
Our mobile bankers visit clients in the field to collect susu contributions/savings. They come equipped with a receipt book to provide a written record of your deposit. Deposits can also be made online using our website or mobile apps, as well as through cash, mobile money, bank transfer, and debit/credit card payments.
Can I buy shares in Empac Emperors Susu Enterprise?
Yes, you can purchase shares in our susu firm. For more information on how to buy shares and the benefits of becoming a shareholder, please visit our website or contact our customer support.
How do I apply for an advance deposit withdrawal (susu loan)?
To apply for an advance deposit withdrawal, follow these steps:
Ensure you have an active susu savings account with Empac Emperors Susu Enterprise. Log in to your account on our website or mobile app.
Click on "Apply for an Advance Deposit Withdrawal" and follow the prompts to provide the required information. Once your application is submitted, our team will review it and notify you of the decision.
What are the interest rates for advance deposit withdrawals (susu loans)?
Interest rates for advance deposit withdrawals vary depending on factors such as the loan amount, repayment period, and your credit history. For more information on our interest rates, please visit our website or contact our customer support.
How can I make deposits to my susu savings account?
You can make deposits to your susu savings account through various channels, including:
Cash deposits collected by our mobile bankers or at our offices
MTN Mobile money
Debit/credit card payments
How can I withdraw funds from my susu savings account?
Withdrawals can be made via cash, mobile money, or bank transfer. While withdrawals are mostly instant, we request that you update us at least 2 days ahead of time to ensure a smooth transaction. You can also make cash withdrawals at our offices.
Is my personal information secure with Empac Emperors Susu Enterprise?
We take the security of your personal information very seriously. We employ state-of-the-art encryption technology and robust security measures to ensure the safety and confidentiality of your information.
How can I contact Empac Emperors Susu Enterprise for assistance?
You can contact us through the following channels:
Phone: 0597782140 / 0208609288
Live chat on our website, www.empacsusu.com
In-app messaging on our Android and iOS apps
For any additional questions or concerns, please do not hesitate to reach out to our dedicated customer support team.