Privacy Policy

Last Updated: 16th May, 2023

Empac Emperors Susu Enterprise, located in the Volta Region of Ghana, is committed to protecting your privacy and ensuring a secure experience when you interact with our website (www.empacsusu.com), our Android and iOS applications, and our services. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our website, mobile applications, and services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

We collect the following types of information:

a. Personal Information: Personal information includes any information that can be used to identify you personally, such as your name, email address, phone number, address, and government-issued identification number.

b. Financial Information: We collect your financial information, including your bank account details and transaction history, to process transactions and provide our services.

c. Technical Information: We automatically collect technical information when you visit our website or use our mobile applications, such as your IP address, browser type, operating system, device information, and usage data.

d. Communication Information: We collect information about your communications with us, including any customer service inquiries, feedback, and complaints.

How We Use Your Information

We use your information to:

a. Provide our services, such as processing transactions and maintaining your accounts.

b. Communicate with you about your accounts, transactions, and updates to our services.

c. Improve and personalize your experience on our website and mobile applications.

d. Ensure the security of our website and mobile applications.

e. Comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with third parties in the following circumstances:

a. With service providers who perform functions on our behalf, such as payment processing, IT services, and customer support.

b. With government agencies and regulators as required by law, such as to comply with anti-money laundering regulations, tax reporting, and other legal obligations.

c. With law enforcement agencies in response to legal requests, such as subpoenas, court orders, or to prevent fraud and other illegal activities.

d. In connection with a merger, acquisition, or sale of assets involving Empac Emperors Susu Enterprise.

Security Measures

We implement a variety of security measures to protect your personal information, including encryption, firewalls, and secure socket layer (SSL) technology. We also limit access to your personal information to employees who need it to perform their job functions.

Retention of Your Information

We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

You have the right to:

a. Request access to your personal information.

b. Request correction or deletion of your personal information.

c. Object to our use of your personal information for certain purposes.

d. Withdraw your consent to our use of your personal information, where applicable.

Please contact us at [email address] to exercise your rights or for more information about your choices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy regularly to stay informed about our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Empac Emperors Susu Enterprise
P.O Box 228, Akatsi,
Volta Region,

Phone: 0597782140/0208609288
Email: support@empacsusu.com